Platinum Blonde

Cancellation Policy

At The Modern Diosa, we value your time and ours. Please review the following before booking. Booking an appointment confirms your agreement to these policies. Appointments & Consultations Certain services, including hair extensions, toppers, wigs, and integration systems, require a consultation prior to booking. Appointments are reserved specifically for you and are not rushed. Deposits & Payments A deposit or retainer is required to secure most appointments and is non-refundable. Hair orders and custom pieces must be paid in full before ordering. Remaining balances are due the day of service unless otherwise arranged. Hair Orders & Custom Pieces All hair extensions, toppers, wigs, and integration systems are custom orders and are final sale. Processing and shipping timelines may vary and are not guaranteed. Cancellations, Reschedules & No-Shows We require 24 hours’ notice to cancel or reschedule. Late cancellations and no-shows may be charged 50–100% of the scheduled service. Deposits are forfeited, and outstanding balances must be paid before rebooking. Late Arrivals Late arrivals may result in a shortened service or reschedule. If we are unable to complete your service due to lateness, the appointment may be treated as a late cancellation. Refunds & Adjustments No refunds are offered on services, hair, custom pieces, or retail. Adjustment requests must be made within 48–72 hours and do not apply to change of mind, lifestyle factors, or improper aftercare. Maintenance & Aftercare Proper aftercare and routine maintenance are required. Damage caused by improper care, missed maintenance, or extended wear is not eligible for a redo or adjustment. Hair Loss & Medical Disclosure Clients must disclose all medical conditions, medications, hair loss diagnoses, or scalp concerns prior to service. Results may vary based on individual hair and scalp health. Health, Safety & Salon Etiquette We reserve the right to refuse service for unsafe scalp conditions, contagious conditions, or inappropriate behavior. Guest, child and pet policies will be communicated at booking. Photography & Agreement Before and after photos may be taken for marketing unless you opt out. Policies are subject to change. Booking an appointment confirms acceptance of all salon policies.